Our Quality Assurance System, ISO9001 and ISO 14001

In our pursuit of customer satisfaction, we are pleased to announce that we conform and have been accredited as ISO9001 and ISO 14001 for the sale and distribution of waste and grey water pumps and ancillary equipment.

According to Wikipedia

iso9001“ISO 9000 is a series of standards, developed and published by the International Organization for Standardization (ISO), that define, establish, and maintain a quality assurance system for manufacturing and service industries. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principles upon which the family of standards is based. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.

and

ISO 14000 is a family of standards related to environmental management that exists to help organizations (a) minimize how their operations (processes, etc.) negatively affect the environment (i.e., cause adverse changes to air, water, or land); (b) comply with applicable laws, regulations, and other environmentally oriented requirements, and (c) continually improve in the above.

We are pleased that we now have this accreditation as this reflects our goal of

  • Continually improving customer satisfaction
  • Getting your pump solution correctly specified and installed first time
  • Fewer returned products
  • Commitment to quality

A big congratulations goes to the whole team, but particularly Shannon who was responsible for making sure we all know and comply to our quality management system.

Please download our quality certificate here