Here’s what some of our customers say…

Wow! many, many thanks – you did it. 0853 hours this morning Fedex – with pump.

Can only express my deepest thanks for a service, considering and advising on a situation with its expedient resolution in the provision of a new pump.

And consider the support exemplary.

With regards,

Jeff Thomas ( Dr W J Thomas )

I have now decided that going for a quality product from a quality company that lends a helping hand from selection and right through the purchasing process is the right way to go”. “It will provide me with peace of mind through the entire process and even after the pump commissioning.

Tony Redhill Plumbing

I was really adamant I get your email because I genuinely wanted to thank you from the bottom of my heart, to further explain myself I was in a bad situation where the contractors was adamant I didn’t install properly and honestly they was looking to rip out a whole kitchen and walls to reinstall it all which would have cost me thousands of pounds easily more over 10-15k. The fact that you was there for me throughout and you even said you’ll stay on the phone whilst fixing the airlock honestly your knowledge on the product is amazing. Not only will I be ever thankful I will forever recommend using pumptechnolgy simply because of the customer service I’ve received today, usually you find manufacturers want to fight you and straight away they play the blame game, this company wasn’t you supported and helped me.

Words can’t explain how indebted I feel and honestly I’m very cynical and I always expect to be let down by customer service teams and I can reassure anyone this isn’t the case with pumptechnology.

I’m glad I got to install this brand of product and will forever recommend it.

We just want to record our sincere thanks for the brilliant support Clive Vare has provided us with regard to our new Cinderella toilet. He has gone the extra mile to ensure we are competent and confident in using our Cinderella in person and by telephone.

We cannot recommend highly enough.

David and Julie Burns, Edward’s Den, Caen Hill Marina

Eighteen months ago, we had a mini matic pumping station installed under our patio in preparation for a new kitchen, in a new part of the house. This was supplied by Pump Technology Now we are having the kitchen installed, we have discovered that there is an issue, with a part (the alarm unit) missing. I called pump technology and spoke to Josh in customer services, who could not have been more helpful. Within an hour, the original installer is being issued with a new alarm unit at no extra charge to us and coming the next day to sort out the problem. Josh listened carefully, was knowledgeable, arranged for the issue to be resolved with and contacted me promptly. I have been most impressed with Pump Technology.

Sarah Williams. Marlow.

I first used Pump Technology Ltd, leading up to the London Olympics. They sized and supplied duty standby submersible sewage pumps and a control panel for a pumping station servicing the site services and offices for Morrison Construction during the long build of the Olympic facilities. During this period the reliability of the pumping station was faultless, impressive considering the site environment they were servicing. I continue to find the assistance from the experienced team at Pump Technology Ltd, invalid, solving pumping problems and matching pumps and control panels to provide reliable pumping systems that I am confident in supplying and installing”.

Ricki Foakes, RFM Pipeline (Water & Utility Services)

We use Pump Technology Ltd, to source all our replacement wastewater and sewage pumps, plus replacement of Saniflo commercial pumping systems as well.
They hold a diverse range of pumps and can generally replace like for like, or if a model is now superceded they are excellent at selecting an equivalent, both pumping performance and fit.
With their large stocks, new pumps are dispatched to us the same day of enquiry for a next day delivery, their assistance and service means we are always confident in solving our clients pumping problems promptly

Trever Hogsden, Technical Drain solutions Ltd.

Over the past year in particular, I have dealt more and more with Will McPhee, mainly with KSB & Hidrostal enquiries.

His customer service is second to none. The speed of reply is exceptional in addition to his awareness of ongoing/outstanding orders and enquiries.

I did deal with pump technology prior to this year but with nowhere near the same service. That’s not to say the previous level of service wasn’t sufficient, it’s just a statement of how much it has improved.

Michael Fairlie Assistant Projects Manager & Workshop Co-Ordinator
Ritchie Mackenzie & Co. Ltd.

We are hugely grateful to Pump Technology for creating such a reliable and effective solution for our hospice. We are also so appreciative of their generosity and ongoing support, meaning money we raise can be spent directly on supporting the children and families that need us rather than maintenance costs

Warren King, Director at Alexander Devine Children’s Hospice Service

This is to confirm that the parts arrived as promised the next day and have made the drain quieter. I would like to thank you for the excellent customer service. I wish all companies were like yours. The availability of a phone number makes such a difference. Thanks again you deserve to do well.

Peter Milward

We have worked with Pump Technology for over 10 years. We continue to specify their products on developments where reliable, submersible packaged pumping stations are required. Their design team provides professional advice and are always available to discuss specific requirements.

Elliot Wood Engineering

Hi Mark thank you for rapid deployment of the pump, a big thank you from all the ladies in the office as their toilet is now working perfectly!

Aylwards Of Crews Hill Ltd

I just wanted to say thank you for your time last week in ensuring we received the pump. Your efforts in tracking down the courier and arranging for me to collect the pump were greatly appreciated. I was very impressed with the level of service you provided.

Rob North Pure North Cider

Pump Technology came the moment we called them, immediately identified the problem, quoted for an appropriate system within a day and organised the installation and commissioning speedily and efficiently. Their engineers have been back once to check the system and make sure that our maintenance staff is happy about how to operate and adjust it.

Brian Benjafield, commercial executive, AFC Bournemouth

Subject: RE: Pump, Pump received today thanks very much brilliant service.

Niall O’ Connor Electrical Rewind Services

Saniflo Enquiry: This company communicates and helps customers as it’s priority. Thank you for your quick response and incredible service.

Will Booth, Contractor.

Subject: RE: Jung Pump US 73 HES Vert – Thank you, Matthew, great response as always!!

Matthew Sandle Action Pumps Ltd